Frequently asked questions

Most Popular

Creating a Spinbit account is simple! All you need to do is click the sign up button and fill in all the required information. Once you have completed this you will receive an email which will allow you to complete the verification of your account. Once this is complete you are ready for action!

If you have forgotten you password do not worry! The fastest way to reset your password is to click on the 'Forgot Password?' link. You will then receive an email for you to reset your password. If you are unable to do it this way or didn't receive the email then feel free to contact player support and one of our friendly staff will help you with this process.

There are many available exchanges that you can use to buy and sell bitcoins. Some online exchanges that can be used are Coinbase, Bitstamp and Bitpanda

Currently we have EUR, USD, AUD, NZD, CAD, BTC, LTC and USDT. If you're looking for more information head to our 'Payment Options' page.

Account

Funds that have been deposited into your account cannot be exchanged.

No, it is against our T's & C's you cannot have multiple accounts. We also only allow one account for each computer, IP address and household.

You can have different currencies. You just need to head to the 'Wallet Page' and add any currencies you wish to use and then deposit.

Unfortunately not! The registered email address that your account has been made with must remain the same.

Deposit & Withdrawals

We have many different methods available for you to deposit. Please click on the following link to our 'Payments Page' to choose a method to deposit that is most appropriately suited for you

If you have deposited in a Fiat currency it should be instant. If the deposit has not appeared in your account please ask our helpful support staff and they will be able to assist you in resolving this issue.

For Cryptocurrencies it is a bit different. If it hasn't shown in your account instantly it may not have been confirmed through the blockchain yet or your wallet has not sent the funds. If you need guidance and help with this our support staff are more than happy to help.

For Fiat currency it is instant! That means once you deposit you can go straight away and play our fun and exciting games.

For cryptocurrencies, this is dependant on how many transactions are waiting currently in the blockchain, however, this should only take a few minutes.

If you experience any issues with the deposit processes please do not hesitate to contact support!

Before a withdrawal is able to be processed the deposit will need to be wagered at least three times. This means that your balance has to be played through three times in order to be eligible to withdraw. The reason we have to do this is to comply with our license regulations. Please note that this is the same for both cryptocurrencies and Fiat currencies.

Yes, if you head over to our 'Payments Page' you will be able to see the minimum deposit size for your preferred payment.

The maximum withdrawal amount is 30,000 EUR a month. However, this is negotiable for VIP players at the casino's discretion.

At Spinbit we aim to process cashouts instantly and as efficiently as possible. Sometimes, depending on the deposit and withdrawal method, there may be cases where it takes a little bit longer. For more information on withdrawal times please head to our 'Payments Page'. You can also get in contact with out support staff for more information.

Promotions & Bonuses

A bonus is extra money that can be added to the players account. The amount of the bonus is dependant on the promotional terms. When you accept a bonus you must complete the wagering requirements in order to withdraw.

You can check in the Bonuses section. Or alternatively you can simply message the support staff and they will be able to tell you how much you have left.

Yes, a bonus will limit the max amount you can bet and also the purchase feature button will not be available. Only after the wager is completed will you be able to have higher bets and purchase features.

The Casino

You will find that some providers are, unfortunately, unavailable to cryptocurrency players. To make things easy for you we have placed all games that are playable with crypto into their own section. Please be sure to check it in the 'cryptocurrency games'section.

Yes of course. All the games available on Spinbit have fairness guaranteed by our Curacao gaming license under the Curacao gaming commission.

At Spinbit we offer the choice to "Play for Fun" this means that you can test out any of the games you'd like without it costing you!

The game will simply continue from where you left off. If the freeze occurs on your end such as: your computer crashes or internet connection is lost the game will continue on the server end which will result in your account being credited with the result.

Our database stores and records every bet placed just in case an issue like this occurs. If you believe an issue has occured please get in contact with one of our lovely support staff and they will be able to assist.

Security

Yes it is secure and safe! The Spinbit website runs on 128-bit SSL (Secure Socket Layer) encryption. All of your details are completely protected by our professional security team.

We must comply with our Curacao gaming license. This requires us to have the necessary documents to verify the individuals playing on our casino. By doing this we can ensure our players have a safe and enjoyable time using our website.

Yes, we must be in accordance with the rules stated on our Curacao license. In cases, where it is necessary, we will ask for more or alternative document copies.

We try to get all documents verified as soon as they are received. However, there can sometimes be delays during this process. Please feel free to message support to receive updates about your verification process.

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